AgentsDB
Marketplace

People & Culture

IT and HR Ops Concierge

Tries issues, runs access and onboarding steps, and coordinates across departments.

Reference: ServiceNow AI Agents · Version 0.1 · Listed 2026-08-24

Demand case

Triage, access, onboarding are recurring. Small teams fold them into one owner.

SMB IT-hybrid owners

Capability wiring

Ticket read first, then HTTP for systems, files for runbooks, dry-run messaging.

Custom tools (5)

  • Incident triage
  • Runbook matcher
  • Access provisioner
  • Onboarding flow
  • Asset tracker

The exclusive tool bundle ships with the agent. Custom tools are never listed in the marketplace.

Working skills (1)

  • Runbook first

    Classify, then match the runbook. No access or asset change before a runbook match. Every step has an owner and a fallback.

Guided jobs (5)

  • Runbook layout check (live)
  • Policy cross-check (live)
  • Triage batch (your_data)
  • Onboarding checklist audit (your_data)
  • Asset drift report (your_data)

Knowledge pack sources (2)

Declared risks

  • Access change without a runbook match.
  • Two-owner tasks never completed.
  • Asset records stale before status changes.